Warranty & Privacy Policy

Warranty

Serapis products come with a 12-month limited warranty from the date of purchase.

This warranty covers defects in materials and workmanship under normal use. During the warranty period, we will repair or replace any defective product at no cost to you.

This warranty does not cover:

Damage caused by misuse, accidents, or unauthorized modifications.
Normal wear and tear, cosmetic damage, or consumable parts.
Issues caused by improper storage, exposure to extreme temperatures, or moisture.

To make a warranty claim, please contact our customer service at [email protected] with your order number, a description of the issue, and proof of purchase.

Privacy Policy

This Privacy Policy explains how Serapis ("we," "our," or "us") collects, uses, and protects your personal information when you use our website www.serapis.ltd and related services.

We collect:

Personal Information: Name, email, shipping/billing address, phone number, payment details.
Technical Information: IP address, browser type, device information, browsing activity.
Cookies: Used to enhance your experience, analyze site traffic, and personalize content.

We use your information to:

Process and ship orders.
Communicate order updates and promotions (you can opt out anytime).
Improve and personalize your shopping experience.

We do not sell your personal data. We may share it with payment processors, shipping carriers, or when required by law.

You may have rights under applicable data protection laws (GDPR, etc.) to access, correct, or delete your personal data, or withdraw consent. Contact us at [email protected] to exercise these rights.

Contact Us

For any questions regarding our warranty or privacy policy, please contact us:

Serapis Labs LLC

Email: [email protected]

Website: www.serapis.ltd